Privacy Policy

Effective Date: August 1, 2025

Loong Explorer, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, including travel bookings and related support.

1. Information We Collect

  • Identity and Contact Information: Full name, phone number, email address, mailing address, passport number.
  • Travel Preferences: Accommodation, meal, seating, or other travel-related preferences.
  • Payment Details: Credit/debit card information or other payment-related data.
  • Emergency Contact Information: Name and contact details of designated emergency contacts.

We collect this information when you voluntarily provide it, typically in the process of arranging travel or using our services.

2. Legal Basis for Processing

  • Performance of a Contract: To fulfill travel bookings and related services.
  • Legal Obligation: To comply with regulatory or legal requirements.
  • Legitimate Interests: For internal business operations, fraud prevention, and service improvement.
  • Consent: Where required, particularly for marketing communications or sensitive personal data.

3. How We Use Your Information

  • Arrange and manage travel bookings (flights, hotels, visas, transfers)
  • Communicate with you regarding your travel itinerary or customer service inquiries
  • Process payments and issue invoices
  • Comply with legal and regulatory obligations
  • Enhance and personalize our services

4. Sharing of Information

We do not sell your personal data. We only disclose your data to trusted third parties when necessary to deliver our services, including:

  • Travel partners (airlines, hotels, tour operators)
  • Visa service providers
  • Payment processors
  • IT service providers and data hosting platforms

All third parties are contractually obligated to protect your information and use it solely for the intended purpose.

5. International Data Transfers

Your data may be transferred and processed in countries outside your jurisdiction, including those that may not provide the same level of data protection. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your information remains protected.

6. Data Security

We implement reasonable and appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, and access controls.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once retention is no longer necessary, your data will be securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may have the following rights:

  • Access: Obtain a copy of the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data (right to be forgotten).
  • Restriction: Request restriction of data processing in certain circumstances.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at: info@loongexplorer.com

9. Use of Cookies and Tracking Technologies

If our services include a website or app, we may use cookies and similar technologies to improve user experience and analyze usage. You will be notified of such use and may adjust your browser settings or consent preferences accordingly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be communicated via our website or direct notice, where appropriate. Your continued use of our services after changes are made constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Loong Explorer, LLC
Email: info@loongexplorer.com